Computers and their associated software are the mainstay of office working life—in fact, it’s hard to imagine how we managed to work without them! Yet, now and then, malfunctions occur and this may be with the hardware or, more likely, the software which is susceptible to virus or malware applications. Then, just who do you turn to in order to solve the problems you are encountering—more than likely the IT department!

In this Podcast, you will learn:

1) How to ask for help if your computer is not functioning well

2) To explain about the problems your computer is experiencing

Dialogue:

A colleague seeks help from the IT person:

(在办公室)

(Zài bàn gōng shì)

(in the office)

A: 小张,对不起啊,又要麻烦你了。我的电脑最近运行特别慢,老死机,软件也老出错,今天早上刚做完的文件也莫名其妙找不到了。你快帮我看看。

A: Xiǎo Zhāng, duì bù qǐ a, yòu yào má fan nǐ le. Wǒ de diàn nǎo zuì jìn yùn xíng tè bié màn, lǎo sǐ jī, ruǎn jiàn yě lǎo chū cuò, jīn tiān zǎo shang gāng zuò wán de wén jiàn yě mò míng qí miào zhǎo bù dào le. Nǐ kuài bāng wǒ kàn kàn.

Xiao Zhang, sorry to bother you again. My computer has recently run particularly slow, always crashes, and the software also malfunctions. The document I just finished this morning inexplicably cannot now be found. Please help me to check it.

B: 丽姐,你太客气了。你的电脑啊,就是杀毒软件没有及时更新,现在中病毒了。要升级杀毒软件,然后全面杀毒。以后记得把重要文件在公司云端做个备份。

B: Lì jiě, nǐ tài kè qì le. Nǐ de diàn nǎo a, jiù shì shā dú ruǎn jiàn méi yǒu jí shí gēng xīn, xiàn zài zhòng bìng dú le. Yào shēng jí shā dú ruǎn jiàn, rán hòu quán miàn shā dú. Yǐ hòu jì dé bǎ zhòng yào wén jiàn zài gōng sī yún duān zuò gè bèi fèn.

Sister Li, you are quite welcome. The problem with your computer is that the antivirus software has not been updated, and your computer has been attacked by a virus. We need to upgrade the antivirus software and then scan and remove the virus comprehensively. Remember to back up your important documents in the company cloud in the future.

A: 好好好。看来以后我得注意多维护电脑了。

A: Hǎo hǎo hǎo. Kàn lái yǐ hòu wǒ děi zhù yì duō wéi hù diàn nǎo le.

Alright, alright. It seems that I have to pay more attention to the maintenance of my computer from now on.

Chinese words and phrases mentioned in this Podcast:

办公室:office

麻烦:trouble

电脑:computer

运行:run

慢:slow

老:always, usually

死机:break down, crash

软件:software

出错:malfunction

今天早上:this morning

刚做完:just finished

文件:document

莫名其妙:inexplicable

找不到:cannot find

你快帮我看看:please check it for me

太客气:you are quite welcome

杀毒软件:antivirus software

及时:in time

更新:update

中病毒:infected by virus

升级:upgrade

全面杀毒:remove the virus comprehensively

以后:from now on

记得:remember

重要文件:important document

公司:company

云端:cloud services

做备份:back up

看来:it seems that

注意:pay attention to

维护:maintenance

Mandarin Chinese learning resources we recommend:

round-italki-logo-3d-01Using Italki, a unique system of learning Mandarin Chinese where you interact with real teachers, is widely recognised as an effective way to learn a new language! You’ll make more progress and learn how native Chinese speakers really speak. Plus, Italki is more affordable than offline tutors, offline schools and software, and is convenient to use at your own pace and place!

 

Keats Chinese SchoolKeats Chinese School, which was founded in 2004, is one of the top Mandarin Chinese language schools in China, offering both one-on-one immersion Mandarin courses and small group Chinese classes. Located in Kunming, Keats develops personalised exercises and materials for students to meet their learning goals and requirements and can arrange a student visa for its 16 week course.

Yes! I’d like to learn Mandarin Chinese more effectively

Narrated by Song Liu

Our Podcast narrator, is a native Chinese speaker and is originally from Beijing, China and is keen to help you get ahead with learning. She graduated from San Francisco State University with a Master of Arts in Communication Studies. Song also hosted a Mandarin live call-in news and music radio show in the Bay Area.

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