When things are not quite right, or when the quality of something you recently bought isn’t very good, just what do you do? You have to make a complaint, but can you manage to do this? Or can you listen and understand when someone else is complaining?
In this Podcast, you will learn:
(i) How to make a complaint about something you bought
(ii) To explain to another person what is wrong with the article in question
A customer wants to return some shoes she recently bought:
(zài shāng chǎng)
(at the department store)
Nín hǎo! Xū yào bāng máng me?
Hello. Can I help you?
Nín hǎo, sān tiān qián wǒ zài nín zhè er mǎi le shuāng gāo gēn xié, zhǐ chuān le yī cì xié gēn jiù diào le. Wǒ xiǎng tuì huò.
Hello, three days ago I bought a pair of high heels here. I only wore them once, and then the heels fell off. I want to return them.
Òu, wǒ néng xiān kàn yī xià me?
Can I take a look first?
Nín kàn. (dǎ kāi hé zi) zhè xié zhì liàng yě tài chà le.
See (opening the box). The quality of the shoes is so bad.
Nín zhè xié dǐ yǐ jīng bèi mó huài le. Àn guī dìng shì bù néng gěi nín tuì huò de.
The outer sole of your shoes is already worn. According to the rules, I can’t replace them for you.
Nà huàn yī shuāng yě xíng a.
I see. Exchange the shoes for another pair is fine then.
Zhēn bào qiàn, huàn yě bù xíng.
I apologise, I can’t exchange them either.
Nà wǒ zhǐ hǎo zhǎo nǐ mén jīng lǐ le.
Then I have to speak with your manager.
Chinese words and phrases mentioned in this Podcast:
需要帮忙吗：can I help you
三天前：three days ago
退货：return the goods
被：a preposition in Chinese passive tense
按规定：according to the rules/ regulation
换一双：exchange for another pair
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